FAQ

Shipping and Order Questions

For practical reference regarding shipping and order questions, the applicable commitment is that which destinations can receive an order? We ship only within the United States.

To set precise expectations about shipping and order questions, the controlling expectation is that what does standard shipping cost? Yes. There is no charge for standard shipping for all U.S. orders.

For a concise explanation of shipping and order questions, our established approach is that what delivery timeline should I expect? Processing normally takes 1–2 business days and estimated carrier transit after dispatch is 4–6 business days.

For dependable guidance on shipping and order questions, our operating standard is that how will tracking be provided? Yes. A tracking number is sent after shipment.

How to Reach Us

In connection with how to reach us, the relevant commitment is that email support@melinrier.shop or call 512-736-1338. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Return, Exchange, and Refund Questions

For a concise explanation of return, exchange, and refund questions, the following rule applies: is a no-reason return or exchange available? Yes, for eligible items within 30 days after delivery.

In connection with return, exchange, and refund questions, the applicable standard is that will I be charged for approved return shipping? melin pays approved return shipping for no-reason returns, exchanges, and quality-related returns.

For transparency around return, exchange, and refund questions, our operating standard is that when will an approved refund be sent? Approved refunds are sent to the original payment method within 5–10 business days after receipt and inspection.

To make our requirements clear for return, exchange, and refund questions, customers should understand that what is excluded from convenience returns? Customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods, except where law requires otherwise or the item is defective.

Payments, Cancellations, and Product Details

For a straightforward understanding of payments, cancellations, and product details, the controlling expectation is that when can an order be cancelled? An order can be cancelled before dispatch when fulfillment has not begun. After shipment, the Refund Policy applies.

When reviewing payments, cancellations, and product details, the applicable standard is that which cards can be used at checkout? Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover in USD, subject to the methods displayed at checkout.

For clear guidance on payments, cancellations, and product details, our service position is that when are taxes charged? Taxes are assessed and collected whenever applicable law requires them.

To explain our approach to payments, cancellations, and product details, please note that where are product-specific size, material, care, and safety details shown? Review the applicable performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories product page.

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinrier.shop

Phone: 512-736-1338

Physical address: 900 Carter Dr, Calabash NC 28467, United States