Shipping Policy

U.S.-Only Delivery

For clear guidance on u.s.-only delivery, this policy confirms that melin limits delivery service to addresses in the United States. There is no charge for standard shipping for every U.S. order.

To set precise expectations about u.s.-only delivery, the controlling expectation is that orders are typically prepared for dispatch within 1–2 business days, excluding weekends and U.S. public holidays. Estimated carrier transit after dispatch is 4–6 business days.

Shipment Tracking

For transparency around shipment tracking, our established approach is that shipment tracking information is supplied when the order ships and is sent using the contact information supplied at checkout.

Address and Delivery Support

For customer confidence in address and delivery support, the customer-facing rule is that customers are responsible for providing a complete delivery address. Contact support@melinrier.shop promptly about an address correction; changes cannot be guaranteed after fulfillment starts.

To explain our approach to address and delivery support, our service position is that if tracking shows a delivery problem or an order arrives damaged, incomplete, or incorrect, contact melin. The merchant pays approved return shipping for both quality issues and no-reason returns.

Taxes

To set precise expectations about taxes, our policy provides that taxes are assessed and collected whenever applicable law requires them.

How to Reach Us

For a concise explanation of how to reach us, we apply this requirement: customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinrier.shop or call 512-736-1338.

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinrier.shop

Phone: 512-736-1338

Physical address: 900 Carter Dr, Calabash NC 28467, United States