Refund Policy

Your 30-Day Return and Exchange Window

For a straightforward understanding of your 30-day return and exchange window, customers should understand that melin provides an eligible 30-day window for no-reason returns and exchanges for eligible items. Contact support@melinrier.shop within 30 days after delivery before any merchandise is returned.

To keep customer expectations clear about your 30-day return and exchange window, our policy provides that for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin covers the approved return-shipping expense and provides a prepaid label or equivalent free return arrangement.

Authorized Return Destination

For an accurate overview of authorized return destination, this policy confirms that the default return address is 900 Carter Dr, Calabash NC 28467, United States. Do not send a return until return instructions have been issued.

How to Reach Us

When reviewing how to reach us, the following rule applies: customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinrier.shop or call 512-736-1338.

Return Eligibility

For customer confidence in return eligibility, the customer-facing rule is that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

For a straightforward understanding of return eligibility, our service position is that customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not returnable unless applicable law requires otherwise or the item is defective.

How and When Refunds Are Issued

In connection with how and when refunds are issued, our established approach is that after an approved return is received and inspected, the refund is credited to the same payment method used for the purchase within 5–10 business days. A bank or card issuer can take additional time to post under the financial institution's procedures.

Cancellations Before Dispatch

For an accurate overview of cancellations before dispatch, the requirement is as follows: an order can be cancelled before dispatch when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinrier.shop

Phone: 512-736-1338

Physical address: 900 Carter Dr, Calabash NC 28467, United States